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Privacy Policy

Last updated: December 24, 2025

Table of Contents

1. Data Controller

The data controller responsible for your personal data is:

Techinate Aktiebolag

Sweden

Email: support@techinate.com

2. Data We Collect

We collect the following categories of data:

Account Information

  • Name and email address
  • Password (stored securely using one-way hashing)
  • Account preferences and settings

Service Usage Data

  • API usage metrics and request logs
  • Feature usage within our applications
  • Performance and error data

Usage Information

  • Login timestamps and session information
  • Feature usage within the application
  • IP addresses used to access the service

Payment Information

Payment processing is handled by Paddle. We do not store your credit card details or full payment information. Please refer to Paddle's privacy policy for information on how they handle your payment data.

4. How We Process Your Data

We use your data for the following purposes:

  • Providing and maintaining our services
  • Sending alerts and notifications about your account
  • Processing payments and managing subscriptions
  • Communicating with you about your account and service updates
  • Improving and optimizing our services
  • Preventing fraud and abuse

Data Location

All data is stored and processed on servers located within the European Union. We do not transfer your personal data outside the EU/EEA unless necessary for specific services, and any such transfers are protected by appropriate safeguards.

5. Data Retention

We retain your data for the following periods:

  • Service Data: Usage metrics and logs are retained for 90 days.
  • Account Data: Your account information is retained until you delete your account.
  • Billing Records: Payment records are retained as required by tax and accounting regulations.

6. Third-Party Services

We use the following third-party services that may process your data:

  • Paddle: Payment processing. Paddle acts as our Merchant of Record and processes payments on our behalf.

We do not sell your personal data to third parties. We only share data with third parties as necessary to provide the service or as required by law.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data ("right to be forgotten").
  • Right to Data Portability: You can request your data in a structured, machine-readable format.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@techinate.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

8. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/HTTPS)
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication
  • EU-based infrastructure

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Techinate Aktiebolag

Sweden

Email: support@techinate.com